[Resolved] Gaana.com — stop subscription

Shekhar Saldur

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400705

Dear gaana.com team,

I have received msg from gaana.com that my monthly subscription has been renewed, i had subscribed only for the perticular period and the site is auto renewing the subscription, i wish to stop this immediately and the charges should be refund or revoke. Also the site or app should give option to remove subscription.

My registered no is [protected] chandrashekhar saldur

Kindly take immediate action.

Chandrashekhar saldur
[protected]

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Apr 28, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2018

Gaana.com Customer Care's response Hi Chandrashekhar,

Greetings from Gaana!

We regret the inconvenience caused and will surely assist you with this. We do have mentioned on our subscription page about the renewal for all the plans and payment mode where the subscription goes into renewal mode. The same information is also available in your profile section of Gaana app.

Unfortunately, we do not see any account associated with your mobile number so request you to please share your registered email id on Gaana with our support team at [protected]@gaana.com so that they can look into this and help you further.

Waiting to hear from you.

Thanks,
Gaana Support Team!