[Resolved] Gaana.com — subscribe for your download monthly pack but unable to download | |||
Hi team, I have subscribed for your download monthly pack (Rs.99) but unable to download songs today but i am unable to download. Please help me on priority. Called on your customer care number but no one is picking the call. Kindly arrange a call back asap on [protected]. Note:- screenshot is attached for your better understanding to help me out. Regards/vikas gupta Was this information helpful? | |||
Apr 2, 2018 Complaint marked as Resolved Gaana.com customer support has been notified about the posted complaint. Verified Support Feb 20, 2018 Gaana.com Customer Care's response Hi Vikas, Greetings from Gaana! We regret the inconvenience caused and sorry for the delayed response. We request you to please share your registered id on Gaana with our support team at [protected]@gaana.com so that we can look into the issue and help you better. Waiting to hear from you. Thanks, Gaana Support Team! | |||
 2 Comments | |||
Comments
99 rupees deducting in all month without permission from my account...i already deleted my debit cards from google account and also deleted monthly subscription.then also cash is going in every 99 rupees
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Gaana.com Customer Care's response, Feb 20, 2018
Verified Support
HI Shazil,
Greetings from Gaana!
We regret the inconvenience caused. Please share your registered id on Gaana and the invoice received from Google for the transaction with our support team at feedback@gaana.com so that we can look into the issue and help you better.
Waiting to hear from you.
Thanks,
Gaana Support Team!
Greetings from Gaana!
We regret the inconvenience caused. Please share your registered id on Gaana and the invoice received from Google for the transaction with our support team at feedback@gaana.com so that we can look into the issue and help you better.
Waiting to hear from you.
Thanks,
Gaana Support Team!
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Regards
Neelam
[protected]@gmail.com
[protected]
Greetings from Gaana!
We regret the inconvenience and sorry for the delayed response. As checked, we do not see any payment for 549/- on your account in this month. The last payment on your account was for 275/- on 29th Jan, which is the one you subscribed during Republic day offer for 6 months Gaana plus subscription at 50% discount.
We request you to please share the payment details with our support team at feedback@gaana.com for the payment of 549/- if it was deducted so that we can trace the same and help you better.
Waiting to hear from you.
Thanks,
Gaana Support Team!