Gaana.com — subscription of one year expired in 121 days

I purchased subscription of gaana worth ₹149 on 6th may 2019 and today (4th sep 2019) i tried to login but it says u r a free user. I contacted them but they didn't respond. They respond once and said there is no account with your email. But in notification of gaana apk there is a notification of purchasing. Once this isuue happened that time they fixed but now they are not taking any response.
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