[Resolved]  Gaana.com — unable download songs after making payment

I bought gaana.com subscription on 27 feb 2019 by paying rs. 499 for one year.
The amount got deducted, however i'm unable to use the feauter's even after downloading he app on my mobile phone.

I made the payment through axis credit card and sent the screen shot of same to gaurav at gaana.com after making the complain on phone.

Kidly assist to resolve.
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Apr 8, 2019
Complaint marked as Resolved 
Gaana.com customer support has been notified about the posted complaint.
Verified Support
Mar 08, 2019
Gaana.com Customer Care's response
Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

Please be informed that our customer service person has already sent you an email, you can respond back to him explaining the issue so that he can help you further.

Please let us know if you need any further help.

Regards,
Gaana Support Team
Complaint comments 

Comments

Sir, Plz remove 'Jibon' song from gana company name soundtrack. Its fake..

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