[Resolved] Gaana.com — unauthorized credit charges

Ajinkya N

from Pune, Maharashtra

Address:

Lunkad Queensland, Pune, Maharashtra, 411014

Hi,
I ve been trying to unsubsribe to the 1 month pack renewal but cannot do so. I think i'll be chargd with a hefty bill later. Please look into the matter. You cant just take away my hard earned money.

So i had provided my credit card details and was about to unsubscribe gaana once month ended. But they have no provision to unsubscribe. I'm losinng money here.

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Jun 20, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 20, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal.

In order to request for removal of auto-renewal please send an email us at [protected]@gaana.com with the subject line "CONSUMER FORUM COMPLAINT" with your registered Gaana plus details so that the team can look into the same oin priority basis.

Regards,
Gaana Support Team

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ankipoonia

from Mumbai, Maharashtra

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from Mumbai, Maharashtra

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