[Resolved] Gaana.com — unauthorized deduction from credit card for renewal of the subscription, with out my knowledge.

Deepak93131

Address:

560064

Hi team, without my concern how you have deducted 399 from my credit card, i don't want any renewal or gaana subscription i want my money back, the number given by you also not working [protected], just ringing no one is responding, return my money immediately. My mobile number registered for gaana is 9910

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Aug 18, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal

We would request you to please send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

NOTE: Our customer services is available over chat and email.

Please let us know if you need any further help.

Regards,
Gaana Support Team