[Resolved] Gaana.com — without information auto renewal

djteju00

Address:

near bus stand jasol, 344024

Mere account me se auto payment cut raha he and me aapka gaana.com app ya music use bhi nahi karta
Please mera account delite kare and unsubscribe kare urgent
Fraud app he mere 4 months ke payment auto cut kar liya muje refund karo

Ak bar use kiya navratri saptember me
Uske bad har month auto renewl kar ke payyment nikal rahe he its fraud

I want to return my money

Koi system nahi he app me unsubcribe ka and payment mode offf karne ka
User ko dhokha dete ho gaana.com mera auto rennwl cancl karo and mera payemennt return karo

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Mar 24, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto renewal.

In order to assist you with the cancellation of renewal please send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team