Gajanana Enterprises, Indane Gas Distributors — Delivery boy asking for additional money for delivery

Address:

Bangalore, Karnataka

Gas agency - gajanana entreprises, indane gas distribtors, 30 - b, 16th main road, 4th block. Koramangala, bangalore - 560034 Ph[protected], 25533166, 25539283 My consumer number is ge 86265. Complaint against the above mentioned agency for the following reasons :- 1. Gas booked and without being delivery shows 'delivered' status 2. The delivery boy asks for extra money to the tune of 30-40 rupees above the billed amount every time he delivers. 3. The demeanor of the delivery boys are gunda like who threaten they will not deliver to my residence anymore if i don't pay additional amount. 4. They agency representatives endorse the additional payment or say collect from agency directly. 5 the agency representatives say they will leave the gas cylinder with the apartment guard. With no signature required from the consumer or entry in the gas book. 5 the agency says collect the gas from the gate (My apartment has a lift facility to deliver at door step.) 6. Impolite demeanor, agency representatives banged the phone down when asked her name and manager phone number for escalation. On calling several times finally received the managers name and number - nayak[protected]. 7. Go do what you can attitude, nothing will change their stand Please help resolve the following 1. Threatening tendency of the delivery boys, 2. Falsely claiming the gas is delivered in order that the consumer comes to the agency and collect themselves 3. Failure to deliver at residence when the delivery location is within 4 kms and freely accessible 4.. Negligence of this gas agency to take corrective measures in spite of repetitive complaints. I feel threatened for life and intimated when these delivery boys behave i sch manner. Request that a consumer should be given an option to change the gas agency or book at another agency. This will make the agency conscious if they want to retain the consumer and want to continue the business.