Gajendra Singh — non receiving provisional certificate and degree

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Dear sir,
I am gajendra singh and i have successfully completed my b. A. (Sociology) in january 2016 session and result for the same was declared in april 17. But i have not yet received my provisional certificate and mark list. Please let me know the reason. Please send me the at the earliest so that i can apply for the job opportunities.
Enrollment no[protected]

Thank you