Garudavega Courier Services — Late receipt and spoil of certain items

I booked a parcel to U.S. from Tirupati vide receipt number [protected] dated 15-12-20. It was informed that the parcel would reach with in a week's time, however the parcel reached on 05-01-21. As the parcel reached after 20 days, the sweets got spoiled. It is learned from your call centre that parcel was at Tirupati seven to eight days and reached Hyderabad around 23-12-20. It clearly shows that the parcel was lying at Tirupati even after a week's time, that is why the sweets got spoiled. It is requested to refund the amount.