Garudavega Courier Services — Non delivery of parcel sent to Millcreek, Washington, U.S.A.

I sent a parcel to Millcreek Washington USA through Garudavega Chrompet Chennai on 19/08/2021.The receipt no is [protected] and the Ups tracking no is 1Z63XV[protected].while booking the parcel I was told that the parcel will be delivered in 4 working days.While tracking the UPS on 21/08/2021 it showed that the facility departed from NewDelhi.
After that since there is no update upto 24/08/2021 I contacted Garudavega over phone and sent so many mails to find out the location of
The parcel.But no responsible reply received.On 30/08/2021 Ireceived a mail from Garudavega stating that your parcel is missing and investigation
Is in process.I was very worried and contacted Garudavega for the update.
At last on 8/8/2021 I received a mail stating that the parcel found in DXB
and connected further.But even now no action is taken for the delivery of parcel.Almost 25 days over and Garudavega is not bothered to take proper
action to deliver the parcel.This shows their negligence and inefficiency
In their service.Still they are not in a position to tell when the parcel will be delivered to Millcreek Washington USA.