Garudavega Courier Services — Unable to get a package information

We generally book food items from India which are more Perishable. what is the point they took 15-20days to deliver the goods?

1. This happened second time. first one was back in July 2021. All my food items were rotten. (paid Rs 14000 for courier charges)
2. We package dropped on 13th Jan 2022 and is hold at Delhi since 18th Jan 2.25 AM and no one (Either Garudavega or UPS who is the carrier) is able to answer when the package is scheduled to leave India.
Such a bad irresponsible service ever I had. I never had issues with other services i used in the past