Garudavega Courier Services — Unethical behaviour and irresponsibility

Address:

Main Branch ( Begumpet) Subbranch ( Malkajgiri)

Very bad experience with the garuda vega services. Many times we have used the service but this time it was a very worst experience.
Yesterday morning we have courirerd few items from Malkajgiri ( Hyderabad) through garudavega( Bill.no--[protected]) to USA (MICHIGAN STATE) TO SRINATH CHINTHALA.
One of the the agent by name JHANSIRANI TAIKONDA at Malkajgiri branch has written the QTY wrong in the Invoice and sent the courier.
Later when we realized and called up her she Literally LIED Saying that invoice/items sent will not be taken into consideration
while sending the parcel it is just for billing purpose and when we further asked her to talk to the Begumpet main branch
Branch she said that the parcel has already left from Begumpet branch at morning 10am.
We personally went to the branch at 10.30am and saw there still our parcel is there in the Begumpet branch with the Items and QTY printout copy attached .
we stood almost 1.5 hrs. coordinated with the Receiver over there and requested him to correct the QTY which she has written wrong and asked him to put a new print copy on parcel
She is so irresponsible and unethical when mistake is done by her she has to visit the main branch and rectify it it's not our job, moreover she is so stupid to say that
invoice will not be considered if that is so why garudavega is maintaining Invoice and collecting bills based on invoice .
please do not give license to such false or half knowledge people to use garuda services which will In-turn get BAD NAME TO THE WHOLE GARUDAVEGA SERVICES and people like us hesitate to use futher.