[Resolved]  Maharashtra Natural Gas Limited, — Piped gas connection not received for booking over a year

Full Name - Miss Sini Balchandran Panikar

Customer Registration No. 12510 application number for MNGL piped gas connection.

Contact information
Address - F 201, Mayur Panorama Society,
Opp. Jyoti English School,
Nehrunagar, Pimpri 411018.

Telephone No - [protected], [protected].

Email ID- sini.[protected]@gmail.com

Description of complaint -
I had applied for Mngl connection in Oct 2012, cheque no. 047305 of Icici bank, dated 19/10/2012 for the amount of rs. 5500 and additional rs. 500 as security deposit towards gas consumption.

The amount got deducted in Dec 2012. I was told there is s waiting period of 6 months (Oct 2012 to March 2013), so I patiently waited till March 2013. Till date I am still waiting for the engineers to schedule and install the piped gas at my place. But I am always told they are busy with other new connection works at different sites and to wait for my turn.

It's been a year now that I am waiting for the connection. I have made the full booking payment, and deserve to be given the service that was promised.
But I am instead told to just be patient and wait. Now last time when I called to cancel,  at their corporate office in Shivajinagar, I was told there would be investigation for a month or so to check any meter or unit installations and then after deducting some charges, I would get my money in another month or later via cheque, which again I have to go there to collect.

I had applied for piped gas connection thinking it would make my life easier, but it has made it more miserable. Please help me, I reside with my father. I am the only person working and we don't have a LPG connection, so it's been really difficult for us to manage, especially with my father not keeping well.

I was assured that by Aug 2013 I would get the connection installed, so I waited. But now I just want some result instead of assurances. Please either get them to return my money so that I can apply for LPG connection at least. If they still are incapable of installing the piped gas connection within a week, please get my money transferred to my account or post the cheque. I should claim charges and penalty from them to compensate the inconvenience caused to me and my father.

Hoping for a speedy response and some constructive favorable actions.
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Complaint marked as Resolved 
Sorry for the late reply, but thanks to the complaint posted, the issue was resolved immediately. MNGL representatives called on own and got the connection installed at my home. I hope their after sale service is prompt and they come to check the rubber tube promptly. They seemed a little under pressure that there was a follow up from Consumer complaints.
Complaint comments 

Comments

Same issue with connection at following address. It has been two years and still no action from MNGL.

Flat 1203, B Wing, ManikBaug Orchid, S.No.109/110Part, Opp.Anna Saheb MagarStadium, Nehru Nagar, Pimpri, Pune. 411018
Both Connections done & case is closed

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