[Resolved]  Gati-Kwe — about a trolley which I ordered from myntra

Address:783301

I ordered trolley through myntra app and they are sending it through gati hazmat courier... I will be tracking my product in gati website with docket num[protected], destination location given is incorrect.. Its given as guwahati but it should b dhubri...
Daily i am getting message that it is undelivered due to mismatch of pincode whereas my address, pincode and phone num is completely correct and moreover an i am not getting any calls from the delivery boy only..., they are not delivering the product on the correct location... I called them several times but no use... Dey r telling me to wait...
They are doing this wantedly i am damn sure...
They are antedly not sending the parcel from guwahati to dhubri dont know the reason behind it... But seriosly its a big headache... Kindly resolve this issue and contact gati company to do d needful
Was this information helpful?
No (0)
Yes (0)
Feb 28, 2019
Complaint marked as Resolved 
Gati-KWE customer support has been notified about the posted complaint.
Feb 25, 2019
Updated by shreya151091
i dint get any update still... kindly resolve this issue..
Feb 26, 2019
Updated by shreya151091
I ordered trolley through myntra app and they are sending it through gati hazmat courier... I will be tracking my product in gati website daily with docket num[protected], and i found destination location given is incorrect.. Its given as guwahati but it should b dhubri...
Daily i am getting message that it is undelivered due to mismatch of pincode whereas my address, pincode and phone num is completely correct and moreover an i am not getting any calls from the delivery boy only..., they are not delivering the product on the correct location... I called them several times but no use... Dey r telling me to wait...
They are doing this wantedly i am damn sure...
They are wantedly not sending the parcel from guwahati to dhubri (Which is 6 hours journy by bus) dont know the reason behind it... But seriosly its a big headache... Kindly resolve this issue and contact gati company to do d needful...
Gati people is updating false status daily and not delivering my product. Even today also they updated status as undelivered.. We tried to contact through phone but they are bluffing us, adddress is incorrect kind of silly reasons. We have ordered many packages online and never ever our address or pin was an issue for any of the courier service team. I am afraid these people might have mishandled the package.
Verified Support
Feb 27, 2019
Gati-KWE Customer Care's response
Dear Customer,

Sorry for the inconvenience caused.
This is to kindly update you that the shipment has reached to delivery office & assured delivery date is 03-MAR
2019.
Our team will look into the matter and arrange delivery at the earliest.
Please allow us some time.
Feb 27, 2019
Updated by shreya151091
For the continuous 3 days i am getting update in GATI KWE tracker that its out for delivery but i am not getting any calls from delivery boy .. by the evening i wil get message as undelivered due to mismatch of address and pincode whereas itz correct and i order many products online but never our address or PINCODE was an issue for any of the courier service team till now.. my location is in dhubri assam(which i mentioned while ordering) but they are mentioning in their tracker that destination location is guwahati, they are searching for dhubri location pincode(783301) in guwahati, obviously they wont reach then if they are searching dhubri location in guwahati, both are different place...from that one can make out gati is fooling us...
so stop bluffing customers and deliver the product.
as a PROOF i am sending you the gati tracker update which u guys are falsely updating everyday
I HOPE CONSUMER FORUM TEAM WILL HELP ME WITH THIS ISSUE.

Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Gati-KWE
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    45%
    Complaints
    1028
    Pending
    243
    Resolved
    380
    Gati-KWE Phone
    +91 40 2784 4284 [Head Office]
    +91 71 2272 9928 [Customer Care]
    +91 40 7120 4284 [Head Office]
    Gati-KWE Address
    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
    View all Gati-KWE contact information