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Postal & Delivery Services
Gati-KWE

Gati-Kwe — cannot track parcel.

I have bought an item from gearbest.com. Item link is this (https://www.gearbest.com/smartwatch-accessories/pp_[protected].html?wid=1433363...⇄
It was shipped via gati and given tracking no. Is eq[protected]in. I can only track it through gaticn.com (Which is gati china website), it still says after a week that it is in transit. I have called gati support, but they have no idea about the package. I don't know where to look for this.
Apart from that, i had received a call from dhl, that they have the parcel and i have to submit some id proofs. I am confused about it, because item is shipped via gati and coming via gati and tracking via gati.. What is the role of dhl in all this?
Please share some update about this.
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Nov 01, 2019
Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused.
We request you to kindly help us with Gati's 9 digit docket number for further assistance.
Nov 01, 2019
Updated by Zwarrior hello. thanks for the prompt reply.

actually i don't have the 9 digit code, because i was given only that tracking number which is mentioned in my original post.

However, i don't know what happened overnight. BUT NOW I can track my shipment via IndiaPost. it is now dispatched to my pincode via speedpost. I will update here, when it reaches me successfully.
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Comments

Hi I have ordered one material on 10.10.2019 which is not yet delivered after 20 days however expected delivered data was 19.10.2019. Docket no is given[protected] . When I checked address and phone number in google at my city for Gati, No one is picking up phone and address is also not correct to pick up the same from GATI.
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Hi I have ordered an ite from akko gear. they provide me details like the item was shipped through Yanwen xpress and the delivery partner is GATI.

When i tracking the Docket No.[protected] it is shoing as invalid. please help with this
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