We booked Gati Movers and Packers on 24th of January, 2023 for shifting utensils and kitchenware from Kharagpur - Malancha Road to Bangalore - Kasavanahalli. While packing these guys didn't mention anything about having a door-to-door service and ground floor to ground floor.
The Delivery Person (Parmeshwar) in Bangalore, Kasavanahalli refused to deliver the consignment to the 3rd floor and the customer care refused to help. They spoke very rudely as well, that too both the delivery person and the customer care.
First of all, they didn't mention anything about this clause at the time of booking and secondly, I have the bill where it's written that the delivery needed to be on the 3rd floor.
The entire bill contains of hidden charges like "miscellaneous" which they're absolutely unclear of and trying to loot money from the customers.
Businesses like theirs shouldn't exist where there's absolutely no care about customer service with shaky terms and conditions. Businesses like these absolutely have no fear about consequences of their behaviour and shady business.
I want this to come to attention as I believe they charged extra money but didn't hold your end of the bargain. I have submitted a case to consumer complaints to take action. Probably I should slap an RTI and a lawsuit against them on this as well.
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