Gati-Kwe — complain about late delivery, customer service and billing issue.

I have booked my vehicle (Honda unicorn) from bangalore to odisha on 30-09-19 through gati packer and mover. As per there commitment the vehicle was supposed to reach odisha by 08-10-19 to my home nalco nagar angul, odisha. But when i asked for an inquary they told me there is some issue so your bike packed on the date of 04-10-19 so don't worry you can receive your bike on your doorstep by 08-09-19, when i check my docket number on the date of 08-10-19 it was at another state and shows me the delivery date will be[protected]. I called customer care, again and again, they always say like it is on the process, we will call you, will arrange a call for you, etc, etc. On the date of 11-10-19 when i called then they told me due to some late you can receive your bike on[protected]. Then again they made me foolish and always one line we don't know when can you receive the bike, its on the process, we have registered a complain, we will arrange the call, etc. Today is 15-10-19 till i bike not delivered and the billing name is not correct also and address what i gave them they bill that destination is also wrong. I called them more than 30 times. Mostly it should take a maximum of 6 to 7 days but it's already 16 days till i have not received my bike yet. The worst service i have ever seen. They are just harassing a customer and the customer service is too bad. They should have to penalised for this. They should have to return me my money.
My name is - diptish rout
Vehicle no - od 02 c 8719
Mob n0- [protected]
Mail id - [protected]@gmail.com
Complain no[protected]
[docket number[protected]]