[Resolved] Gati-Kwe — Delivery marked as refused without trying to deliver
One of my order couriered through gati. My package delivered to destination city 3 days before assured delivery date and it's not yet delivered. When i check that i came to know it's marked as consignee refused. I didn't even get call or message or any delivery but it marked as refused and reported to sender. When i called customer care he is simply saying we will deliver your product by assured delivery date please wait. The website is worst it's not even allowing me to subscribe for sms alerts or raise a complaint in website. I still didn't understand how come they can mark it as consignee refused without contacting customer.
[protected] 16:45 vizianagaram undelivered due to consignee delivery refusal due to deps/delay
[protected] 16:13 vizianagaram out for delivery
[protected] 08:31 vizianagaram arrived at destination
Complaint marked as Resolved Jul 25, 2020
[Jul 26, 2020] Gati-KWE customer support has been notified about the posted complaint.
Verified SupportGati-KWE Customer Care's response Jul 27, 2020 Dear Customer,
We sincerely regret the inconvenience caused.
A complaint has been registered for non delivery and we have forwarded your details to concern team.
Kindly allow us some time.
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