[Resolved] Gati-Kwe — delivery of the product not yet received

Prathgeeth

from Mandya, Karnataka

Address:	Mandya, Karnataka, 571403
Website:	Gati international

I booked a hoodie from paytm mall on 13th of june, expected delivery date created by paytm was 28th of june and their partner network is gati through which they have couriered the order..in gati's website it is showing like the order have reached the city already on 22ndth of june but they didn't even try to contact me or deliver my order to me..
Highly irresponsible people..
My docket no.[protected]
Regarding this problem i have already placed a complain in gati website and the madam who received told on 2nd of july that i will receive it in 24 hrs..
I called back yesterday (I. E. Is on 4th of july) again they came up with new reason that they don't have vehicle to visit place of delivery.. When this is the reason they are giving why did they agree to deliver the courier.. What ever i order online i never faced such irresponsible service.. When the order is in city why can't they deliver it to me.. Why they are giving silly reasons.
Now m worried that will i get what i ordered or ll be betrayed by the courier people..
Please do take action asap.
Seriously gati has worst courier service and even customer care people are not responding properly

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Aug 10, 2018

Complaint marked as Resolved

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2018

Gati-KWE Customer Care's response Dear Customer .
We sincerely regret for the inconvenience caused. We are already working on the issue to get this resolved on priority basis.We have noted your concerns and will take remedial measures and trying to arrange delivery today itself .