Gati-Kwe — delivery problem

Address:

Darjeeling, West Bengal, 734003

I purchased a product from bangdood. They shipped through gati. The parcel reached at 26/12/2019. From 29/12/2019 onwards everyday a sms comes about delivering today but nothing happens not even a single call. When I check gati & shiprocket tracking information, it shows undelivered as I was not available without contacting me. Shiprocket shows estimated date will be between this & that. I also visited the nearest office. I told a guy to keep the parcel so that I can come & collect. He told me it will be delivered to my address. He also provided me a contact number & when I contacted him he also told delivery will be done. Till date nothing happened. I contacted bangdood, gati yet no response. Bangdood is saying wait for some days. Gati is saying we'll try. How long will I wait for them. It's already been 5 days. Don't I have other routine to do or wait for them. Even I cannot cancel as it's been shipped. That's bangdood rule. If this order was COD, I wouldn't had bother at all. I would had ordered the same thing from another site. As it's a pre paid so I want this parcel as fast as possible. I'm aslo uploading some image for an easy proof.