Gati-Kwe — Didn't receive my parcel, tracking says delivered.

I has been 3 days since my docket is out for delivery but not delivered to me. The tracking says it is already delivered on 26 December 2020.
A person contacted on 26 Dec and said will be delivering tomorrow but no status till now.
His phone is switched off and I am not getting ang response from you guys.

The docket number is[protected]
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Jan 18, 2021
Gati-KWE Customer Care's response
Dear Customer,

We are extremely sorry for your experience. This is to kindly inform you that your shipment was booked on shipper's risk hence we can issue you an 'Observation Note' or OBN for the same. Please provide us with a line of confirmation if you want an OBN.
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Comments

It has been 2 days back im trying to contact through every way possible, it shows delivered but its not received . please respond

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    +91 40 2784 4284 [Head Office]
    +91 71 2272 9928 [Customer Care]
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    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
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