[Resolved]  Gati-Kwe — gati has not delivered my parcel yet

Address:Mumbai City, Maharashtra, 400002

I ordered a product from aliexpress’s website on 15th of august and the priduct departed from the origin on 20th of august and according to gati the assured delivery date was 27th of august but it did not fulfill its promise and the customer care people were of no help as they gave irrelevant and dumb answers/excuses. As if writing this, its 4th of september and since two weeks the tracking status has not been updated and the customer care people are clueless about the parcel’s location. I’m highly disappointed with gari’s service and would never use it in future.
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Sep 4, 2019
Complaint marked as Resolved 
No messures are taken by the company still amrked as resolved. Great, pathetic service and feedback by Gati
Gati-KWE customer support has been notified about the posted complaint.
Sep 04, 2019
Updated by Kd4560
Why is the complaint marked as resolved? I havent recieved my parcel yet nor the tracking info has been updated?
Verified Support
Sep 05, 2019
Gati-KWE Customer Care's response
Dear Customer,

We request you to kindly help us with Gati's 9 digit docket number for further assistance.
Sep 05, 2019
Updated by Kd4560
Its[protected]
Sep 06, 2019
Updated by Kd4560
No response yet. Great. Did you guys lost track of the parcel?
Complaint comments 

Comments

My parcel UE[protected]YP has not been delivered to me, it has reached the destination office yet they are showing false information saying concerned person not available, out for delivery.I want the parcel as fast as possible .

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