Gati-Kwe — gati service provider marked my order undelivered refused by consignee

Address:Shriram summit electronic city phase 1 bangalore

My order has been marked undelivered due to consignee delivery refusal due to deps/delay, i didnt get any call or any notification gati service provider update wrong status. Its some kind of fraud my docket number is below[protected] for tracking status. These guys have done similar mismanagment with so many other guys..
Whole day on their portal it was showing order is out for delivery and in evening they change the status without any contact.
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Sep 02, 2020
Gati-KWE Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is to kindly inform you that your shipment is showing delivered on 01-SEP-2020. Kindly provide us a line of confirmation if you have received the shipment.
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    Gati-KWE Phone
    +91 40 2784 4284 [Head Office]
    +91 71 2272 9928 [Customer Care]
    +91 40 7120 4284 [Head Office]
    Gati-KWE Address
    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
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