[Resolved] Gati-Kwe — household items

Priyanka Shubham Srivastava

from Hyderabad, Telangana

Address:

500019

Requesting all my friends to refrain from sending your stuff through gati kweindia, gati ltd.. I send 4 baggages through them which was supposed to be delivered in 5 days. After multiple follow ups they delivered 3 out of 4 baggages after a delay of 10 days. 2 out of these 3 baggages were damaged. The 4th baggage is lost. Can you believe it. Coming to claim processing for this, they are asking for documents which were never given or discussed with us by gati during collection of the stuff. Pathetic customer service as they only tell you how they are trying without any positive end result.
Please share the post to save your friends and relatives from the hassles in case they think of sending stuff through them.

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Dec 22, 2018

Complaint marked as Resolved

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2018

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused.
We request you to kindly help us with Gati's 9 digit docket number for further assistance.

Best Regards
Isha

Nov 22, 2018

Updated by Priyanka Shubham Srivastava [protected]

Nov 26, 2018

Updated by Priyanka Shubham Srivastava Hi I did reply with my docket no but..I didn't get any updates?

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Comments

Priyanka Shubham Srivastava

from Hyderabad, Telangana

[protected]

yashna dash

I have sent all my house items through bharati movers and packers from bangalore... Its being 2 month my items are not delivered by gati... And its totally unacceptable.. My docket number is[protected].. I want immediate delivery of my items... Else I will take necessary action against Gati.