Gati-Kwe — no information on my consignment

I booked a consignment with gati on 18/07/2019 from hyderabad to gurgaon. They sent a third party company (Dot packers and movers) to pick up the consignment. They picked it up on 18/07/2019 and since then they haven't provided the right information relating to my consignment. They gave a docket number which is invalid and asked me to speak to head of ap and telangana mr. Bhasker sheety (+91-[protected]).

He was very rude to me saying he is not in the office to sort out the issue and couldnt provide me anymore information

As of now, i dont know where my consignment is. Please be aware of gati, neither the management nor the customer support is atleast trying to sort this out. We have been following up daily but no use at all