[Resolved]  Gati-Kwe — No proper updates on docket

Address:Kolkata

My docket (doc id[protected] reached Kolkata on the 14th of August. But it has been in the same place for over 2 days now.
16th August was the assured delivery date for my docket. And it is still showing 16th.

I did not receive my docket on the assured delivery date and now I am still having to wait for complaint resolution from your end.

The entire payment is done.
It reached kolkata on time the why this delay is still happening?

What does assured mean to you?

There is not much clarification from customer services side as well.
What more is one supposed to do?

Please take this matter seriously and on priority.
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Aug 30, 2021
Complaint marked as Resolved 
After many many calls and complaints. It reached around 3days post the assured delivery date. Don't go for Gati, assured delayed delivery and pathetic customer services. I made a really bad decision choosing gati I'm just happy to have received my docket. If you're still going for gati and you have no idea where your docket is just keep complaining and calling any number you get.
Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Aug 27, 2021
Gati-KWE Customer Care's response
We sincerely regret the inconvenience caused. Your shipment is showing delivered on 19-AUG-2021. Kindly provide us a line of confirmation if you have received the shipment.
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