Gati-Kwe — No Seal on POD of Docket ID[protected]

Address:

Bangalore

I had purchased a TV from Amazon which was defective and stopped working in 10 days. As per Amazon I was supposed to self ship the back to the seller. We choose Gati KWE for the self ship as recommended by Amazon. TV was made ready and shipped back to the seller on 22nd July 2022. The item was said to have been delivered on 25th July.
The seller is refusing refund us the amount of the TV which is 2.6 lakhs worth, saying that the item was never delivered to him. Gati has given a POD. but the dispute from the seller is that there is no seal on the POD due to which he is refusing to confirm the delivery of the TV. now either Gati is lying or the seller.
I would like to file this complaint to et answers from Gati
1) Have they delivered the TV
2) if so, why is there no seal on the POD as claimed by the seller.

We are in loss here as we have paid 2.6 lakhs for the TV and have also sent the TV out for delivery, so now no money no TV and for the past ne and a half month we have been fire fighting with Gati KWE and the seller to tell us the truth.

Thanks,
Mahesh