[Resolved]  Gati-Kwe — non delivery of parcel

Address:

Visakhapatnam, Andhra Pradesh, 530002

Dear Sir,

My parcel (docket no[protected] have arrived at destination i.e. visakhapatnam on 05 May 19. However, i did not receive any call from your local delivery office. It is only me who somehow found the phone no of the local office located at outskirts of city and enquired about my parcel.

I have been told by Gati reps at visakhapatnam that my parcel cannot be delivered at address and needs to be collected from their warehouse. At the time booking from Faridabad it was assured by the Gati reps that the parcel would be delivered at address. This is unacceptable, as the warehouse of gati is located at city outskirts and i do not get enough time to get the parcel collected from the warehouse during working days. Also online status indicates "customer delayed delivery request", why is your staf[censored]pdating wrong status for the delivery.

THIS IS NOT ACCEPTABLE AND IS A SERIOUS MATTER OF CONCERN FOR A REPUTED ORGANISATION.

REQUESTING IMMEDIATE ACTION/ REDRESSAL FOR THE SAME.

Regards
Tushar Bahl