[Resolved] Gati-Kwe — not delivering my product, misbehavior

 
3 Reviews
Hassan, Hassan District, Karnataka, India
 Tasvi on Dec 28, 2018
My order id-shopclues order[protected] for rocktel r 3310 (Set of 25)
Above is my order details but today i have got sms from gati courier saying out for delivery but they have not delivered my product so i contacted the gati courier local person for delivery but he is misbehaving with me and he is telling why u have booked your order in shopclues, we can't deliver your product.
He is saying you can't do anything to me go and compliant any where.
Please help me to get my product and stop your business with gati courier. Worst courier service.
Complaint marked as Resolved Jan 30, 2019

Complaint Status


[Dec 28, 2018] Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Gati-KWE Customer Care's response, Dec 29, 2018
Dear Customer,

We sincerely regret the inconvenience caused.
We request you to kindly help us with Gati's 9 digit docket number for further assistance.

Best Regards
Isha
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Dear Tasvi,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience caused to you due to our courier partner.

Please share your order details to enable us to check and resolve this at the earliest.

Best Regards,
Team ShopClues
I have never encountered worse behaviour in any other customer care service as I have encountered with gati. Very poor. They don't even apologise for late or no delivery and don't give proper information either

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    Gati-Kwe - not delivering my product, misbehavior