[Resolved] Gati-Kwe — not delivering shipment | |||
I sold an item to a buyer trough snapdeal with order ID: [protected]. Buyer returned the product through Gati with AWB #[protected] as he had size issue with item. Gati local office (Sivakasi) received the item on 3rd of June and instead of delivering the product they keep on marking fake reasons like Pin code mismatch address not valid office closed, etc., Frustrated with this, I raised a complaint in GATI with complaint number CS158160. I received a call from GATI saying we are marking this as RTO as per shipper request. First point this product is online sale product and this is already a return and how come shipper request for RTO??? When I asked proof for shippers request, they simply cut the call and start sending email saying contact shipper.. Now I lost money and as well as product due to this useless [censored] courier GATI... Their customer service is worst and simply they mark as RTO as per shipper request. Now I lost my money and product. GATI Sivakasi office incharge named Murugan (Contact No:[protected] didn't even call me for delivery. When I contacted him and questioned, he is giving useless answers. GATI is worst courier service I have seen in my life.. Worst service... Was this information helpful? | |||
Jul 20, 2019 Complaint marked as Resolved Gati-KWE customer support has been notified about the posted complaint. Verified Support Jun 17, 2019 Gati-KWE Customer Care's response Dear Customer, We sincerely regret the inconvenience caused. This is to request you to kindly contact shipper as this shipment is re-booked to shipper. | |||
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