[Resolved]  Gati-Kwe — poor service and unprofessional people

Address:	Pune, Maharashtra, 411041
Website:	www.gatikwe.com

I have following points as a complaint against which i will take a legal action :-

1. I raised a request to pick up the goods from meerut on[protected] but it was picked up[protected] after dialling many numbers and it was picked up at 08:00 pm (I believe gati has earned lots of money so they are least bother about their customers and picking up the goods)
2. Call center team is also very unprofessional as they committed to call back for pick up / delivery related issues but you would get one time response whereas you have many calls to them.
3. During delivery, it was communicated that the goods will be delivered within 7 days from the date of departure i. E.[protected] but i have not received the goods yet as it is[protected]:50 pm). Also, my wife and me made so many calls to customers care to know the status of the good as it has already been delayed.
4. Fortunately, my wife got a call and team said that your goods will be delivered today itself i. E.[protected] time nearby 12:00 to 1: 00 but i haven’t received any call from the delivery men and the time is 08:50 pm.

I am very disappointed selecting this courier company who does know how to treat their customers. Also, if you take much time to deliver the good then you must change your time period in the documents.