[Resolved] Gati-Kwe — Shipment getting delayed even after multiple followups

Bik Sarkar

from Kolkata, West Bengal

Oct 8, 2021

Address:

Gati -KWE , Kolkata, West Bengal, India

I have booked one shipment through Gati-KWE on 02-OCT-2021 (docket number[protected] and the scheduled delivery date was 04-OCT-2021.

Today is 08-OCT-2021 and till now I have not received the shipment.

I raised one complaint with Gati - Complaint Number[protected] on 06-OCT-2021 but no one called me from Complaint Team till now.

Upon Raising the concern on their Facebook page with docket and complaint number, I got a call from their end on 08-OCT-2021 at 1:08 PM IST and associate confirmed that the will call back in 2 hrs. Again there is no call from Gati, No ETA and hence raising the complaint with Consumer forum.

Please help.

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Oct 19, 2021

Complaint marked as Resolved

Gati-KWE customer support has been notified about the posted complaint.

Oct 09, 2021

Updated by Bik Sarkar Hi Team,

Please help me to get my shipment.

Still now the status remains same. Please help

Thanks

Oct 12, 2021

Updated by Bik Sarkar Hi Team

I have not received my shipment yet even after multiple followups.

The assured delivery date was 04-OCT-2021 and today is 12-OCT-2021

Please help.

Oct 18, 2021

Updated by Bik Sarkar Hi Team,

I have not received my shipment yet. The delay is 14 days from assured delivery date.

Please help

Oct 19, 2021

Updated by Bik Sarkar Received my shipment today. Delayed by 15 days..

Thanks for your help

Verified Support

Oct 22, 2021

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. Your shipment is showing delivered on 19-OCT-2021 Kindly provide us a line of confirmation if you have received the shipment.