[Resolved]  Gati-Kwe — Shipment not delivered. But they sent the message of being delivered.

Address:

Dhanbad,Jharkhand

I booked Shekhawati packers and movers on 11 November, 2022. They booked gati courier to deliver my shipment to transfer from Kota, Rajasthan to Dhanbad, Jharkhand. The shipment reached Dhanbad on 20 November only. I received a message from gati courier on 24 th November, 2022 that I will receive my shipment today. The number I received in message ([protected]) never picks up any call. I tried calling from different numbers but to no use. At 4 pm I received a call from different number ([protected]), saying that he will deliver it today. After 1 hour when I called him again, he said that he will deliver the next day. When I called him next day he said I had to go to Deodhar, so I will deliver it next day. He has been doing this for 4 days that he will deliver next day surely but never comes. Then I contacted GATI’s customer service on 26th November, 2022. They have been saying the same thing since 3 days that they put my complaint on a higher priority and will send a message or a call. But I have received no message and no call from them. I’ve been calling the Shekhawati packers and movers, the delivery person, the customer service everyday multiple times. They either don’t pick up my call, or cut it . They have been talking very rudely. I request you to kindly look into this matter and please deliver my shipment to my address.