Gati-Kwe — shipment not delivered - showing false status

Arunava78

from Pune, Maharashtra

Address:

Kolkata, West Bengal, 700074

I've a shipment coming to my address in kolkata (I shopped from pepperfry.com) and it reached the local hub at khanna location on 30/10 and the the delivery date in gati tracking site is also showing 30/10, however it did not move till 5/11 and the status updated as address/pin mismatch however i've another shipment delivered to the same address by gati so don't know how same address can cause a mismatch.
I tried to follow up with the customer care through chat and have spent close to 6 hours over various sessions, however all i got was they needed some time. Today it was scanned for delivery but marked as "undelivered due to concerned customer/person not available" which can't be true as my parents were home all day waiting for the shipment. This package has some fragile items which needs to be delivered asap.

Please help me getting the same delivered as soon as possible. The shipment docket # is[protected] and reference # is[protected]

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Gati-KWE customer support has been notified about the posted complaint.

Nov 07, 2019

Updated by Arunava78 I've followed up with the customer support 6 times but no resolution

Verified Support

Nov 08, 2019

Gati-KWE Customer Care's response Dear Customer,

We are extremely sorry for your experience
Docket Number[protected] : This is to kindly inform you that as per our system this shipment is delivered on 11-JUN-2019.
Docket Number[protected] : This is to inform you that we are already in touch with local team to get this issue resolve on priority.
Requesting you to kindly give us some time.

Nov 08, 2019

Updated by Arunava78 How is this possible? I placed this order on 23/10/2019 how you could have deliver4ed in June?? Is this a joke?