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[Resolved]  Gati-Kwe — wrong destination, late delivery, baggage lost

I dispatched a docket from Kharagpur on 1st January 2019 ( Dkt No[protected] for Raipur (C.G)
The official in Kharagpur entered the wrong destination and subsequently it was dispatched for Chandigarh.
I wrote many complaint mails and constantly tracked the docket but no rectification was made. The docket reached Chandigarh anyhow and after 21 days the destination was corrected to Raipur. The docket finally made its way to me stated destination after 27 days and I discovered that out of the 5 packages I had sent for, only 3 were delivered to me. I am horrified to discover this and I am not sure where the two other packages went

I will never resort to using Gati's services in this lifetime again and I strongly advice others to never use their services again
Worst Courier service in this country undoubtedly
I will be going to consumer court shortly to press charges
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Complaint marked as Resolved Mar 4, 2019

Complaint Status


[Jan 29, 2019] Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Gati-KWE Customer Care's response Jan 30, 2019 Dear Customer,

We sincerely regret the inconvenience caused.
This is to inform you that we are already in touch with local team to get this issue resolve on priority.
Requesting you to kindly give us some time.
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    Gati-KWE
    Customer Care Service
    Customer satisfaction rating
    52%
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    +91 71 2272 1477 [Customer Care]
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    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
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