Gati-Kwe — wrong update and no contact

I ordered a boat sound bar on 1st oct ' 19
It got shipped with gati courieron 4th oct '19
Now, it is comming from kolkata and is being delivered to kolkata.
I closely kept a look on the updates on tracking number[protected].
On 10th oct'19 it reached the hub from where it will be delivered. The assured delivery date given was 7th oct'19.
I called up gati couries on 11 of oct as why it is not out for delivery, to that the customer care said that system is down please call us later, but later the number is busy.
On 12th oct'19, i saw that it is 1pm and still not out for delivery to which i called thier customer care and thankfully the call got connected and a complaint got raised to which i was assured that someone will call me within 4 hours. But i did not get any calls intead upon tracking i saw that it was out for delivery at 17:02 and at 17:50 it states undelivered due to entry prohibited on security reason
I did not get a single call from their side, neither the delivery guy called me and they simply updated this statement.
I want gati courier to look into this matter and deliver it asap,
Thank you
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Gati-KWE customer support has been notified about the posted complaint.
Oct 13, 2019
Updated by Souvik Auddy
After so long delay, the shipment got delivered today
Verified Support
Oct 14, 2019
Gati-KWE Customer Care's response
Dear Customer,

We extremely sorry for your experience.
This is to kindly inform you that as per our system and concern team this shipment is delivered.
Kindly provide your line of confirmation for the same.
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