[Resolved] Gati — non-delivery of the packages purchased thru online from Shopclues.com

HOW CAN I

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal

Docket No.[protected] Reference No.[protected] Pick-up date : 10/10/2014 from Delhi to Kolkata Assured delivery date : 15/10/2014 No. of packages : 2 As per track record of Gati courier the consignment arrived Kolkata on 13/10/2014 at 21.03, then after going through some formal processes at their end the merchandise finally arrived S B Road on 16/10/2014 at 18.36 But I've not yet received my order nor did I get any call from Gati Courier. Please help me to get my packages without any further delay. TIRTHANKAR BOSE (Mobile No. [protected]) (email-id : [protected]@yahoo.co.in)

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Complaint marked as Resolved

Verified Support

Apr 02, 2015

Gati-KWE Customer Care's response Dear Customer, We are sorry that your experience with Gati wasn't as pleasant as promised. Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. We are constantly improving our services each day to reach our customers' expectations and your feedback plays an important role in the process. We apologize for the delay in our response and understand that the issue is most likely resolved by now. We hope that your next Gati experience will be as seamless as you would expect. Please don't hesitate to reach out if you have any other concerns. Assuring you of our best services always. Customer Service Team Gati