Gauhati University — mba degree not received

Address:	New Delhi, Delhi, 110008
Website:	www.gauhati.ac.in

I hope someone could help me. I was an mba student 2010-12 batch fraom gauhati university and i live in delhi roll number[protected] registration number 70042. I live in delhi.

I have made payment for my mba degree online as it was requested.

After that i asked my relatives to reach out to certificate branch as informed by the employee in the previous email.

When they reached the office they were informed that university doesn't give any hard copy of the degree and the process is all online. They informed the employee that the payment has already been made and they are there to collect the degree only. However the office staff was adamant and said the process is online since 2012 and they can't help.

They went to the office after 2 hours drive and it is difficult to take out time from day to day life as we all have office.

I would request you to please intervene as i am not getting any solution to this. I have written so many emails but i am only able to get on word answer which is not helping.

Kindly help.