Geberit India Complaints & Reviews

My complaint number is gein00107044 for the wall concealed discahrge units at my residence.

You have closed the complaint as resolved without verifying whether your technician (Rais alam) has completed the work and is endorsed by the customer. Your technician has not cared to come nor he is lifting his mobile.
I am dismayed at geberit and its irresponsible matrix system procedure in being dormant over my complaint despite clear communication.

Arrange for setting right the system and other services tomorrow 10 am
Saturday, dec 17, 2016 at the contact address provided. I have again raised this issue today with your customer care.

Dr. K. Sridhar phd (Iisc)
[protected]
[protected]

I made a complaint on 5th Dec re my gerberit flush tank which was leaking .
I was assured it would be sorted out in 3 working days.
It's the 9th dec today.the tank is still not fixed.I made 6 calls today to speak with the supervisor and was kept on hold for over 30 mins each time and the supervisor never came on the line.
I was then assured they would call me back which again they didn't.
They refused to give the name or tel contact of their supervisor.
Two of the people I spoke with were Sayyed and Arjun
I an shocked at the attitude and unprofessional behaviour of the staff.
I told them I was a senior citizen and to please make sure my complaint was acted upon.
I will certainly never advice anyone to buy their flush tanks as the after service is very difficult.

We have fixed three flush tank and water is continuously flowing.
We have called number of times to customer care number.
In spite of repeated compliant over their customer care number no action has yet been taken.

In case you are not able to handle pls let me know immediately.

We are facing lot of difficulty and water is continuously flowing.
Contact nos :- [protected]

Request you to immediately depute someone to fix up the problem.

I bought geberit flush tank in 2015 thinking it is of international standards and paid a decent amount to purchase it from a local dealer.

On 26th sept 2016 i complained about water leakage from the tank in the bowl on their toll free number [protected] / complain no - 97481 and was given a 48 hour tat, however till today i am still waiting for a technician to visit my house.
I am continuously following up with them and they keep on apologizing and assure "sir, by today somebody will come".

When i called on the third day, they said the technician assigned (Mr. Jyothi) is on a sick leave hence they assigned another (Mr. Arjun), again nobody felt to proactively give me the heads up. I spoke to their supervisor mr. Sridhar and as usual he gave me false promises that arjun will visit.
This morning (30th sept) when i called, sridhar was not available and the executive on the call assured me a call back from him in 10 mins and i am still waiting.

I am absolutely stressed out with their appalling service and want this complaint to get registered in their head office in switzerland.

The customer service team is only good in "apologizing and lying".

I hope this complaint does not fall on deaf ears and somebody acts upon it.

"geberit, i am ashamed to have purchased your product"

I recently purchased two Alpha concealed cisterns on 11th June, 2015 from a local shop MVP RAISE at MVP colony, Visakhapatnam, India for my new flat. While purchasing the unit, the shop keeper misguided me and sold outside controls of Jaguar instead of Geberit. The plumber somehow fixed the unit and the water was leaking from the brand new unit. At that juncture, I contacted your help desk and requested your technician help. I have received your reference no GEIN00093956 for the service and was promised to send Lingala Singaiah for service. But on 1st Sept, 2016 a person by name Ajay from Vijayawada with phone no:[protected] attended and told that it was wrongly fixed with Jaguar outside controls. Along with him I had gone to “Living lines” shop near Rama talkies, Visakhapatnam and purchased two Geberit outside controls for INR 3, 700.While fixing, the Geberit technician, Ajay told one more plate in between main unit and outside controls is required for both the units .He told me that each plate costs Rs 850 and he has taken money of INR 1, 700 from me with a promise to send two plates from Vijayawada or Hyderabad and another INR 700 he has taken for some repair in the main unit .Even after one week time I haven’t received the plates, I contacted him over phone and was told that he is arranging by next day. After waiting for 2 days, I called him again and he told me that due to Ganesh Chaturthi he could not send it. Kindly contact the technician and arrange to send me the plates and the technician for fixing the plates. I also wish to inform you that the Geberit cisterns installed with newly purchased Geberit controls are not working properly and it is leaking even now. Hence I request you to get the plates and arrange to rectify the system at the earliest.

We have been using geberit flushing system since last 8 months. This is to inform you that the ball cock of the flushing system has malfunctioned. The ball cock needs to be replaced. Kindly provide concerned service care contact details or try to arrange a visit at home.
It is requested that the complaint should be treated on high priority since our second toilet is under renovation. Kindly attend the complaint asap.
Name: kiran chimalwar
[protected]

Hi,

I have installed a product of your company. The product is a cistern in the bathroom.

It has not even been 2 weeks and it is leaking and all my household water is being drained out.

Request you to send your plumber or technician to fix this problem at the earliest.

I am extremely disappointed with the product and service.

Kindly address my request at the earliest.

Arun Bhagwati

I have installed 2 Geberit Cisterns, but both are not working problem. In one Cistern leakage of water is problem and in second one water flow is very very slow.
Please solve the problem asap as I have made complaint by e-mail but no response at all from the company.
Its not good for a international company for giving this type of customer care service.

Sir,
I have installed 5 concealed flush tanks of our company in my recently constructed house at Tripunithura, Ernakulam, Kerala. Out of the the above 5 flush tanks one is having leakage of water due valve complaint. I had registered a complaint for the same. (Complaint No:GEIN00084864.)
So far it has not been rectified. If this is the case of a fresh purchase how can we expect a sincere service from your company as assured while purchasing the product? Even i may not be able to suggest your products to others also.
However, kindly look into the matter and rectify the problem at the earliest.

Yours faithfully,

Basil Alexander K
[protected]

Dear sir,

I have purchased geberit flush tank from lovely sanitation jalandhar and i am having problem of leakage from the very first day. It has been 1 year i have purchase this from them but the problem is still there. Kindly look onto matter as soon as possible.

Thanks
Regards
Manav mehta
House no.- 147 r
Model town
Near bali hospital
Hoshiarpur
Punjab
[protected]

Very poor service network of gebrit .I had made complaint on 23/05/16 which was not registered by the customer care, than again i made a complaint on 24/05/16 this time i got a complaint number gein0081844 and got assurance that technician will visit tomorrow but till now no one has visited.The service network of gebrit is very very poor.I will not recommend anyone to use there products.

I lodged a complaint on 21st May 2016 (complaint number- GEIN[protected]
I was told that my problem would be taken care of within 3 days.
i have called at your toll free number for 8-9 times, and they are not at all customer friendly. i dont receive any the answer from your technician, toll free no is out of service now.
Other no given on your website Mumbai : +[protected] is wrong.
Please improve your service or else stop selling your products.

Today 8 days has passed and no service has been received till date by geberit bathroom accessory company, complaint number gein00076183. Service person has denied to attend the service ( mr akash [protected]) kindly take some action as soon as possible. As how can a service person denied to provide the services. And how much water has been wasted by this kind of intolerable services. How many times a consumer has to call on customer care number and how difficult it is to reach the customer care service person and explain every thing again and again every times we calls.

Regards
Gitesh shah
[protected]

That my Generit concield tank has got leaked so I now I can't use that so i am looking for an company service please provide me faster

I have fitted a geberit flush tank . it seems that the float is not working with in two weeks . i was sold a house in ruchi life scape bhopal in april 2016, but they are unable to repair the flush.my contact no is [protected] and my add. is lotas 671 ruchi life scape jatkhedi bhopal 462026 . so please attend the following as soon as possible . thanking you

I have fitted a gebrit concealed flush tank . it seems that the float is not working. The water continuously flows out of it .I have Registered a complaint at the retail store from where I bought it on 2nd Feb 2016.The retail store name is Janata Sanitary, Angamaly, Ernakulam.Since I got no response I called the gebriet customer care directly and registered a complaint on 5 th Feb 2016. Then also I got no response. I called the customer care again on 12 the Feb 2016. Till now I haven' t got any assistance. It is very painful that a complaint is not even attended in 10 days, that too from a reputed company like yours. Hope you would respond quickly. I don't remember the complaint number but hope that you can trace us using our mobile number: [protected]
The address is: Prince Mattom
Mattathil House
Mamattam Road
Kinfra Park PO
Muringoor
Chalakudy
Thrissur
Kerala
Thank you

My bathrooms flush tank is constantly leaking water from past 10 days. I need some one to visit and repair the issue. Ph: [protected]

hi, this flush tank is not working i hope your are service provider contact me as soon as possible and my home address is c-31/ c, third flour block-c, old d.D.A flats paschim puri new delhi near voter i'd office card n.D.63. I hope your engineer reach us as soon as possible its urgent to repair my flush tank thank you so much . My contact no. Is [protected], [protected]

We registered our complaint for repair of Geberit concealed flushing system on 2nd Nov 2015 and the complaint no 58257 was given on toll free service no. But despite assurance no help was extended by Geberit. Every call was greeted with usual words "we are sorry for inconvenience" but nothing was done to resolve the complaint.

Again. on 9th Nov 2015, we reminded on helpline for delay in service. To our surprise they generated a new complaint No. GEIN00058906 and assured that some technician would definitely attend to the fault that day.

I feel, the customer must think twice before dealing with such unprofessional and incompetence companies.

I had purchased a geberit tank from a dealer in bangalore in the month of may 2014
it was installed but the flushing system is not working properly as water does not stops after flushing, have made numerous calls to rectify the mistake but nothing has been done till date.

It has been 11 days since i have booked the complaint but after my repeated call nothing has been done till now.