[Resolved] Getmecab — extortion by getmecab

ashut97

Address:	New Delhi, Delhi
Website:	www.getmecab.com

We had booked a cab from noida to lucknow for our senior citizen parents for 22-04-18.
The driver of cab stopped the cab on the agra highway in the middle of the expressway and dumped the entire luggage on the road and asked our parents to get down. He then demanded extra money to take them to lucknow. When they said that the money was already paid online, he said that if he did not get the extra money, he will leave them on the road.

We called up the call center. Mr. Sumit at the call center started misbehaving and dared is to call the police. He said that we can do anything that we wanted to do and he did not care.

People booking through this company should beware. The way sumit spoke, i have a feeling that this service is being run by mafia as he was not even afraid of the police.

All together, best to avoid them.

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Jun 10, 2018

Complaint marked as Resolved

GetMeCab customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2018

GetMeCab Customer Care's response Dear Ashutosh, You booked a sedan cab for your journey from Noida to Lucknow, I guess you are well aware of the size and boot space of the sedan vehicle and your parents are carrying an Air Condition moreover You didn't mention the size of AC wheater it is 1.5 ton or 0.5 ton etc, for which our executive cleared stated that if its fit then you can carry that. We upgraded your vehicle from sedan to SUV as Sedan was not available and our executive tried informing you but failed to do so because of network conjunction, for which our team already apologised to you. And we didn't even charge you more for Suv till Agra where vehicle supposed to be changed.
At Agra, your parents don't want to change the vehicle for the rest of the journey(as ac did not fit in the sedan or they won't like to sit in Sedan car). After many discussion and police call(which is done by your parents), you were agreed to take SUV Vehicle at additional cost. where you were promised to pay us in 15-minute rest of the amount online as your parents have 1200 in cash only(and ready to pay 1000 to driver) with them. So trip starts again from Agra but again you did not pay us the balance online in next 4 hours as you promised on call in the meantime driver reach near Lucknow (25 km away). So we again follow up you for payment and after many calls, you paid just 4000 not full amount as agreed earlier. As the driver was more scared and concerned about his money, and your In-laws told him you were the son of IPS during the trip(so driver stops the car before Lucknow and requesting them to pay online the rest of the amount and try to resolve the issue before completing the trip. But your In-Laws call the police and even call their relatives who come in the group of 5-6 person and beat our driver and damaged the vehicle(broken the car number plate-for which he needs to pay fine to police later while returning and even damaged the car bumper with the sticks). We don't think there is any kind of Mafia behaviour turn up from our side. But still, We're extremely sorry that you had to face such issues, problems in customer service are not something we are known for. As you can see from our other reviews, we pride ourselves on giving excellent client service and we'd like to do the same for you. We may not be able to reconstruct the past but if you provide us with a chance, we will completely make it up to you. We hope to earn you back as a customer.

Verified Support

Apr 30, 2018

GetMeCab Customer Care's response Hello Ashutosh

As per our investigation, we know you are posting fake reviews here and on Google in the name of Abhimanyu Singh. we are going to press charge against you for defaming our company and factually incorrect accusations.