[Resolved] Getmecab — need compensation and refund | |
Hello Kindly back to the matter when I booked a car with paid Rs 340/- as advance (through Paytm) from Mysore L Grand hotel, MG road to Coonoor for 25/12/2018 pick-up time at 8AM (order# OPMYS[protected])(SMS attached) But interestingly from 25th Dec. 12:11 AM you allocated driver Sreekanth called me and tried to negotiate the pick-up time 2 hrs. before and threatened me either agree to change pick-up time at 6AM or cancel the trip. Immediately I contacted with your company and your executive also insisted us to change the pick-up time at 6 AM, and ultimately we agreed to change it at 7AM. Then you have send me the Driver's name car number details etc. to my registered mob. No. [protected].(SMS attached) On 25/12/2018 morning when I called to Sreekanath he said you have rescheduled his journey from Mysore Rly.Stn. to Ooty. After that I continuously called to you and your executive consoled us "Sreekanth is not available, we are arranging other driver within 30 mints." this drama is continued till 10 Am and 10:14 you cancelled my journey(SMS attached) I then madly asked for a car but no any car or bus was available. As I am a tourist and have to check-out the Hotel so test of the day we travelled here and there and night we spend at Mysore station with child, female and age-old person. One of the senior citizen falled ill. You are the total responsible for ourthis type of mental, physical, financial harassment . This is nothing but a simple cheating, beach of conduct, dishonesty, forgery with a tourist by which we were in deep trauma. I need proper compensation with respect to money, refund the advance, strong action taken against Sreekanth and those executives, I know our harassment can never be fulfilled by money, but little consolation on our part. Already I have talked to my lawyer, if you do not agree with my proposal ASAP I will file a case against you as per IPC section 420- cheating and dishonesty, IPC section 468- forgery. There you will found a big problem and as well as your reputation. Let's hope for the best. Happy Merry Christmas and advanced Happy New Year. Regards, Barun Majumder [protected]@rediffmail.com Was this information helpful? | |
Jan 29, 2019 Complaint marked as Resolved GetMeCab customer support has been notified about the posted complaint. Verified Support Dec 29, 2018 GetMeCab Customer Care's response Hi Mr. Barun, Really Sorry and apologize for the behavior of our vendor Sreenath and regret the same. As per our investigation, we found Vendor did not behave with you properly and denied service even after his requested delayed time. We have taken action against him - blacklisting him from our penal for a month as this can give him a lesson when he financially hits. and we ready to refund you the advance amount because we failed to provide service to you(please share us your bank details so we can send you the confirmation for the same) and adding Rs.500 in your wallet which you can use in your next trip with us. Please share your confirmation so we can process ahead, Once again really apologies for the same waiting for your revert Ashok Singh Team Leader | |
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Firstly I will request you please rectify the vendors name whom you have blacklisted, that will be Sreekanth, instead of Sreenath.
Anyway, what I think you can not really realised my " life and death " situation of that time, that's why you are just begging me to add 500/- in my wallet. Otherwise how can you fixed 500 Rs against ours physical, mental, financial harassment including female, child, aged people.
1- No question of bargains, because we hired a car on next day (26/12/18) of an amount of Rs. 8000/-, you demanded approx.3000/-, rest amount :
(8000.00-3000.00)=5000 .00 which I need in my bank account (not in the wallet)
2- I have now no faith in GetMeCab, so no questions arises about wallet, I will have to think in future that weather I will take your service or not.
3- Additional medical expenditure ( a handsome amount) that I took due to your negligence, will have to paid you as actual.
4- That vendor and customer care executive (s) against you have already taken action, shall have to given me as written document, because I want no one like us should face this type of "life and death" situation in future.
If you need I am ready to supply all documents as SMS, phone call records, medical records etc. as and when require.
It is better to settle the matter out of the jurisdiction in term of your money and reliability.
Bank details :
Barun Majumder
SBI, MANICKTALA BRANCH
ACCOUNT NO. [protected]
IFSC CODE : SBIN0001715
MOB [protected]
Regards
Barun Majumder