Getmecab — refund

Hey guys, i understand that your cancelation policy is only within 24 hours but i have cancelled the booking only after an hour of confirming the booking due to an emergency.
Your guys tell me that you cannot refund me the advance and i'll have to pay 400 extra to get it postponed.
Meaning i'm at loss from both the ends.
Please refund at least considering a car was not assigned till i cancelled the booking.
Trip id - orban[protected]