We booked a cab for 6 days delhi - nainital - delhi 26 may to 31 may 2017. We were a family of 8; 4 adults & 4 kids. This car was accommodating just 4; 2 adults and 2 kids and we had one more private car along!
1) driver was 21 yrs old having no prior experience in hills; kept banging & scratching the car everyday which attracted unnecessary quarrels & time wastage on the way.
2) he smoked while driving in front of the kids
3) he wouldn't know the route & wouldn't have the common sense to ask people on way. Neither they had provided navigation service nor he would listen to what we would guide him through google maps & yet would keep asking an 18 year old on board about which way to go!
4) no manners or courtesy in talking
5) we called up the agency 5-6 times the first day to change the driver & the car since the car had an almost nonfunctional a/c; they never responded or acted upon our complaints. They said driver /car can't be changed.
6) driver asked for beer from us.
7) last day driver was pressurised to ask us for 25k more over & above 14.5k already paid to him while the total couldn't have been more than 20k - he was demanding nearly 40k instead because someone was constantly pressurising him on phone to do so.
8) a lady from the agency called us up & threatened that if not paid like aforesaid they won't drop us back at delhi airport. We had to forcefully get off the car at moradabad while our return & arrange another car cause we were really afraid where the threats will end us up!!!
My trip was ruined cause of this agency. Never trust these guys; they just want their money against rotten service, lies & indifferent attitude in action!
Do note that the car belonged to j k tours and travels - these guys simply outsource without any background check, verifications or any quality guidelines being in place!
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