Gic Housing Finance — Non issue of provisional certificate for claiming income tax rebate and charging of higher rate of interest against home loan

Address:

Vadodara, Gujarat, 390007

I am having a Housing Loan with GIC Housing Fianance Ltd. for the last 4 years. I am a government servant. At first they promised that I will get a housing loan for transferring my housing loan from government recognised bank with less interest but later on they charged more that 13 percent which is also against the RBI guidelines. I required the provisional certificate for claiming IT rebate but the vadodara branch refused to issue the same and the reason was that I had not paid the dues for two months. Due to the same my office deducted TDS of more than 30 thousand from my salary. Is there any rule that the financing company can refuse to issue the provisional certificate for claiming Income Tax as per RBI rules. As per my knowledge it is mandatory to all financial institutions to issue a provisional certificate for the housing loan taken for claiming IT rebate but the staff at Vadodara Office of GIC Housing Finance were very rude and did not cooperate