Gilma — gima gas stove burner

Address:

Bangalore, Karnataka

I am from bangalore. I had complained about gas stove burner problem on 11.8.2017. My complaint number is 778517. A person visited our house on 14.8.2017 and inspected and assured that he will come back on 16.8.2017 and replace the burner. He did not turn up on that day. I called his mobile several times and he did not receive my call. Then i called call centre and i was asked to wait and the person never called me. After repeated attempt to call the call centre, i finally got the response from call centre and i was given customer centre no. I called customer centre and i was told that the burner is not available and will be supplied on 21.8.2017. I tried to call customer centre on 21.8.2017, but for almost entire morning i got engage sound. Again i called call centre number and i was asked to wait and after several minutes the phone got disconnected. Again i dialed the call centre number and i was told that i will be called back after some time and that time never came. I again called the call centre but i was told that the burner is not available and only next week it will be supplied.

Gilma is a very horrible company with with worst customer care. While buying the items, we will be promised with very good after sale service. How such a company with such a worst customer care could survive in the market. I will never ever recommend gilma product to any one. The several complaints lodged in this section is testimony to that.

Great gilma great!!!

C s nagaraj
Bangalore