Gionee Communication Equipment — Complaint to replace phone handset

Address:Jabalpur, Madhya Pradesh, 482020

Dear Team Gionee,

This has with reference to the series of mail sent to you since 11th May’17, I bought Gionee S6 Pro bearing Sr. No. [protected] from Mobile Villa on 19th Mar’17 vide their bill no. 9459, copy of communication mail is attached for ready reference.

Since day one, some of the issues noticed which is mentioned in the mail. I have personally visited your service center 7 to 8 times personally, in which software formation, replacement of adaptor etc. been provided to me.

I purchased this phone with a great zeal to overcome with the issues being faced by me during operation of my old phone.

The selection of Brand “Gionee” considered due to goodwill in the market and features offered by the company. Another best part was quick service.

It is quite disappointing that my experience about Gionee getting change now. I have faced multifold issues during 3 months and moreover response from such a prestigious company found to be unsatisfactory.

I am working in a private organization which is located 60 to 70 kilometers away from the city, if I have to visit your store, I am compel to avail leave which is more expensive than repair.

It is understood that the phone is under warranty for 1 year which is still ongoing, but its very painful to visit your service center again and again for issues attended by center many times.

It’s a moral, mental & fiscal agony too.

Considering above all, it is my humble request to replace the phone with new handset or other suitable option be given to choose out of the available range, if not amount paid may be refunded.

This is my final request which may please be considered, else I will bound to initiate legal action against Gionee.

Hope to get favorable reply on top most priority from your end.

Regards,
Ravikumar Jha # [protected]

Encl: Purchase Bill Copy
Was this information helpful?
No (0)
Yes (0)
Gionee Communication Equipment customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Ravi,

Please give our Customer Care a call on[protected] and we'll be able to support you

You can also inbox us the detailed query at our official Facebook page so that we can speed up the process for you. Find the link here: https://www.facebook.com/gionee.india

Regards,
Team Gionee India

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Gionee Communication Equipment
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    31%
    Complaints
    532
    Pending
    0
    Resolved
    166
    Gionee Communication Equipment Phone
    +91 11 6678 4200 [Gionee India HQ]
    +91 80 4207 1950 [Bangalore]
    +91 73 4068 6596 [Jaipur]
    Gionee Communication Equipment Address
    F-2, Block No. B-1, Ground Floor, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi, Delhi, India - 110044
    View all Gionee Communication Equipment contact information