[Resolved]  Gionee Communication Equipment — defective product

This is to inform you that smartec, shop no. 3 benlix bldg. Opp. Icici bank, m. L. Furtado road, margao - goa,[protected] had called specifficaly to purchase lenova phone. However at 7 pm on 22.06.2017 they are telling me that lenova is not in stock and made me to purchase gione p7 (Gold) saying brand is good, charging is fast and features are good. Unfortunately, after buying i noticed that charging is very slow and gets over fast, battery becomes hot and also phone goes off while using. When i showed the dealer he told me needs to run updates. However, even after that problem continued. After one month they are telling me to take to service centre which is normally close for lunch upto 4pm.

On 10th august 2017 the phone was given for servicing at mobile garage - margao, [protected], [protected] and the complaint no is oc[protected]. I have been told that the main machine need to be replaced. Which mean i am going to get another defective machine for my mobile with manufacturing defect. After replacing the main machine there is no guarantee of the product.

Mobile which was sold to me with manufacturing defect and was brought to the notice of the dealer need to be either replaced however company says that because there was one month delay they hand set cannot be replaced.

Therefore be aware dealers intantionally delays to avoid any replacement within one month. Dealers do not tell the problems and ask to go to service centre only after one month to forfit replacement.

Service center sent the hand set to delhi to replace the main board, however their record shows that hand set had been delivered on 10th august 2017. Today i got the call from service centre to collect the hand set.

Please be aware of deffective products.

G. Saldanha
[protected]