[Resolved]  Gionee Communication Equipment — Gionee s6s

Address:

492010

I am an engineering student belonging to a middle class family. My father is a teacher and he wanted to gift me a nice handset. The shopkeeper suggested your phone (Gionee S6s) and we purchased it. I wish I would have not bought it. It’s now that I regret buying it. It was not even one month I bought it and it got battery backup problem. I went to your service station and they told me that PCB got Moisture inside it. They also told me that, even if the handset is not even one month old, I won’t get any warranty on it due to your warranty policies. I very responsibly say that I used it with utmost care and didn’t dropped it in water otherwise water would have damaged other parts of the phone also but nothing such happened and hence I raise a big question on the built quality of your company handsets that even in the month of January it was not able to sustain a little moisture in atmosphere then how the hell will it even manage to survive in rainy season. Now they say that it is short circuited and is of no use till I through another 7000 rupees on it to get PCB replaced with new one. Sir for you Rs.16000 may not be a big amount but we are very simple middle class people and for us bearing a loss of Rs.16000 is very difficult. I am sorry to say that I as a customer is very disappointed with your product and services. It’s a heartfelt suggestion from my side to kindly improve the built quality of your handsets to make them more reliable and a humble request to kindly get my phone repaired or replaced. Thank-you.