Gionee Communication Equipment — handset not charging and lcd blank/ block

Address:Darjeeling, West Bengal, 734003

This is to inform you that i have submitted my mobile in your service station at gionee service center, siliguri due to lcd blank/block and handset not charging. I have deposited my phone on 11.09.2018 for repair. As per service team, my mobile will repair within 10 to 15 working days., i visited your service and as per your employee informed me that new part is not yet received; it will take some more time.

After all, i called your customer care i surprise to listen her that new part is not available with us, i have to wait till last week of october or november 2018 and then 15 oct which is also approx time. I am continuously touch with gionee care but no proper reply given by them also no any higher team or authority people do interference in this pan india problem. I fail to understand why you people manufacturing and selling these kind of mobiles if you don’t have repairable backup.

Let me tell you that my mobile is under warranty period and my imei number is [protected]. I want my mobile before 16.10.2018. Other wise i will approach print media and electronic media and aware the people about your services.
Also, i will approach consumer forum.
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    Gionee Communication Equipment Phone
    +91 11 6678 4200 [Gionee India HQ]
    +91 80 4207 1950 [Bangalore]
    +91 73 4068 6596 [Jaipur]
    Gionee Communication Equipment Address
    F-2, Block No. B-1, Ground Floor, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi, Delhi, India - 110044
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